JoinMC智能客服

What is JoinMC智能客服?

JoinMC智能客服 (Join Marketing Copilot) is an intelligent customer service tool designed specifically for cross-border marketing, developed by Jiuqi Digital Communication Co., Ltd. It adopts a 1+2+4+10 model, which includes 1 large language model, 2 core logic systems, 4 integration channels, and 10 premium features. Its aim is to help cross-border e-commerce businesses and overseas enterprises efficiently resolve a large volume of customer service issues. By utilizing multi-language conversion capabilities and personalized services, JoinMC significantly enhances customer satisfaction and assists users in maintaining social media operations and building brand images.

Key Features

Multi-platform Integrated Management: Supports unified management of overseas social media platforms, overseas e-commerce platforms, email platforms, and logistics platforms.
AI Semantic Recognition: Accurately understands customers’ true intentions and supports customizable reply templates.
Product Recommendations: Through smart recommendation functions, it directly guides customers to the product landing pages, enhancing sales conversion rates.
Logistics Inquiry: Provides real-time global logistics AI inquiries, promptly responding to customer inquiries.
Negative Comments Hiding: Automatically hides negative comments on social media to maintain brand image.

How to Use

Multi-platform Integrated Management: Users can integrate channels such as Messenger, standalone site customer service, and Facebook posts through the JoinMC backend, and manage all customer inquiries centrally, thereby improving work efficiency.

AI Semantic Recognition: By configuring reply templates in the backend, JoinMC will automatically generate precise responses based on the customer’s inquiry context, suitable for handling common questions or after-sales services.

Product Recommendations: By setting up product links and keywords, when customers inquire about related products, JoinMC will automatically push the corresponding product landing pages, suitable for sales conversion on e-commerce platforms.

Logistics Inquiry: Users can integrate global logistics query interfaces; when customers ask about logistics-related issues, JoinMC will provide real-time feedback on logistics status, suitable for after-sales service scenarios in cross-border e-commerce.

Negative Comments Hiding: By setting keyword filtering rules in the backend, JoinMC will automatically block comments that do not align with the brand image, suitable for brand maintenance on social media.

Pricing Information

JoinMC智能客服 offers a 15-day free trial. For detailed subscription fees, please visit the official website. For users who frequently require AI semantic recognition and logistics inquiry features, it is recommended to subscribe to gain more comprehensive services and support.

Helpful Tips

Leverage the multi-language conversion feature to meet the communication needs of customers from different countries and regions.
Regularly update reply templates to ensure that the response content aligns with the latest business requirements.
Utilize the product recommendation function to increase customer purchase conversion rates.
Respond promptly to logistics inquiries to enhance customer satisfaction.
Reasonably set negative comment hiding rules to maintain brand image.

FAQ

Who is JoinMC智能客服 suitable for?: JoinMC智能客服 is suitable for cross-border e-commerce practitioners, overseas enterprises, small and medium-sized enterprises, and teams that need to efficiently handle after-sales services.
How do I use JoinMC for multi-platform integrated management?: Users can integrate channels such as Messenger, standalone site customer service, and Facebook posts through the JoinMC backend and manage all customer inquiries centrally.
Does JoinMC offer a free trial?: Yes, JoinMC智能客服 offers a 15-day free trial, allowing users to fully understand its features and advantages during the trial period.
Does JoinMC support multi-language customer service?: Yes, JoinMC supports multi-language customer service, meeting the communication needs of customers from different countries and regions.
Where can I get subscription information for JoinMC?: Please visit the JoinMC智能客服 official website to learn about detailed subscription fees and promotional policies.